1. Introduction

At DIRECTLINE SUPPLIERS, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, we offer a straightforward return and refund process.

2. Eligibility for Returns

• • Items must be returned within 14 days of receiving your order.

  • Products must be unused, in their original packaging, and in resalable condition.

  • Items that are damaged, used, or missing parts may not be eligible for a full refund.

  • Perishable, customized, or clearance items are non-returnable unless faulty.

3. Return Process

• • Contact us at support@directlinesuppliers.co.uk to initiate a return request.

  • Once approved, you will receive instructions on how to send your item back.

  • You are responsible for return shipping costs unless the product is faulty or incorrect.

4. Refund Policy

• • Refunds are processed within 5-7 business days after receiving and inspecting the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• • If you received a faulty or incorrect item, we will offer a replacement or refund.

  • Contact us within 48 hours of delivery to report any issues.

6. Late or Missing Refunds

• • If you haven’t received your refund, please check your bank account.

  • Contact your bank or payment provider, as processing times may vary.

  • If you still need assistance, reach out to us at support@directlinesuppliers.co.uk.

7. Contact Us

For any questions regarding our Refund & Returns Policy, please contact us at support@directlinesuppliers.co.uk.