Frequently Asked Questions (FAQ)

1. How can I place an order?

You can place an order by browsing our website, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other payment options displayed at checkout.

3. Do you offer international shipping?

Currently, we only ship within the UK.

4. How long will my order take to arrive?

Delivery times vary depending on your location and the shipping method chosen at checkout. Standard deliveries typically take 3-5 working days.

5. How can I track my order?

Once your order has been dispatched, you will receive an email with tracking details.

6. What is your return policy?

We accept returns within 14 days of receipt if the item is unused and in its original packaging. Please refer to our Returns & Refunds Policy for more details.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at support@directlinesuppliers.co.uk within 48 hours of delivery. We will arrange for a replacement or refund.

8. Do you offer bulk or wholesale discounts?

Yes, we offer bulk discounts for larger orders. Please contact us for more information.

 

9. How can I contact customer support?

You can reach our customer support team via email at support@directlinesuppliers.co.uk or through our contact form on the website.

10. Do you have a physical store?

No, we operate as an online-only store to provide competitive prices and convenient shopping.