Terms & Conditions

1. Introduction

Welcome to DIRECTLINE SUPPLIERS. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to comply with these terms.

2. Definitions

    • “We,” “Us,” and “Our” refer to DIRECTLINE SUPPLIERS.

    • “You” and “Your” refer to the customer or website user.

    • “Website” refers to www.directlinesuppliers.co.uk.

    • “Products” refer to the goods available for purchase on our website.

3. Ordering & Payment

    • All orders are subject to availability and confirmation of payment.

    • Prices listed on our website are in GBP 

    • We accept major credit/debit cards, PayPal, and other payment methods as displayed at checkout.

    • We reserve the right to refuse or cancel any order at our discretion.

4. Shipping & Delivery

    • We aim to dispatch orders 1:00 pm to 2:00 pm.

    • Delivery times may vary depending on location, courier services, and unforeseen circumstances.

    • You are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect information.

    • Risk of loss or damage passes to you upon delivery of the goods.

5. Returns & Refunds

    • We accept returns within 14 days of receipt, provided the product is unused, in original packaging, and in resalable condition.

    • Refunds will be processed once we receive and inspect the returned item.

    • Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

6. Warranty & Liability

    • Our products come with a manufacturer warranty where applicable.

    • We are not liable for indirect, incidental, or consequential damages arising from the use of our products.

    • Nothing in these terms limits your statutory rights as a consumer under UK law.

7. Privacy Policy

    • Your personal information is handled in accordance with our Privacy Policy.

    • We do not share your data with third parties without consent, except as required by law.

8. Website Use & Intellectual Property

    • All content on this website, including images, text, and logos, is owned by or licensed to DIRECTLINE SUPPLIERS.

    • You may not reproduce, distribute, or use our content without prior written consent.

9. Governing Law

    • These terms are governed by and interpreted in accordance with the laws of England and Wales.

    • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

    • We reserve the right to update these Terms & Conditions at any time without prior notice.

    • Continued use of our website after changes constitutes acceptance of the updated terms.

For any queries, please contact us at support@directlinesuppliers.co.uk.

Last updated: 25 March, 2025